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Terms of Service

Last updated: September 10, 2026

Operator

MonitorUltra is operated by ClairAI, a French société par actions simplifiée unipersonnelle (SASU) registered in France under SIREN 994023539.

Acceptance of Terms

By downloading, installing, or using MonitorUltra, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the app.

Description of Service

MonitorUltra is a baby monitoring application that turns compatible iOS devices into video and audio baby monitors. It provides live video and audio, parent-to-baby talkback, sound and motion alerts, and monitoring status between paired devices.

Important Safety Notice

MonitorUltra is intended as a supplementary monitoring tool and should not be relied upon as the sole means of monitoring a child. The app does not replace direct supervision. The app requires:

  • A stable internet connection on both devices
  • Sufficient battery power on both devices
  • Proper camera and microphone permissions on the baby unit

Always ensure you have appropriate supervision and safety measures in place for your child. Technical issues, network problems, or device failures may prevent the app from functioning properly.

User Responsibilities

You agree to:

  • Use the app only for lawful purposes
  • Not use the app to monitor anyone without their knowledge or consent (except for your minor children)
  • Grant required camera and microphone permissions on the baby unit device
  • Keep your devices charged and connected when monitoring
  • Not attempt to reverse engineer, modify, or hack the app

Data and Privacy

You are responsible for maintaining the security of your devices. Audio and video are not recorded. Some information needed for optional accounts, family sharing, subscriptions, pairing and notifications is processed online as explained in our Privacy Policy for details on how your information is handled, including how our website uses cookies and advertising tools.

Subscriptions and Payments

New installations require an active subscription to start monitoring, including audio. Eligible existing installations retain legacy audio access. Subscriptions are available through Apple’s App Store or our website via Stripe. App Store trial availability depends on the offer and account eligibility; the purchase screen shows the applicable terms.

Apple In-App Purchases

Prices and billing periods for in-app purchases are shown in the App Store and may vary by region. Subscriptions renew automatically unless canceled at least 24 hours before the end of the current period. You can manage or cancel your subscription in your App Store account settings.

Payments made through the App Store are processed by Apple. We do not collect or store payment details for these purchases and cannot issue refunds or make billing adjustments. For billing issues or refund requests related to an App Store purchase, contact Apple Support.

Web Purchases (Stripe)

Subscriptions purchased directly on our website are billed and processed by Stripe, our payment processor. We do not store your card details; they are handled directly by Stripe.

Web subscriptions (monthly or annual) automatically renew at the then-current price until canceled. You can cancel at any time, effective at the end of the current billing period, by contacting support@monitorultra.app.

Right of Withdrawal (EU Consumers)

If you are a consumer in the European Union, online purchases normally benefit from a 14-day right of withdrawal. However, MonitorUltra Premium is digital content not supplied on a tangible medium, whose performance begins immediately upon purchase (instant access to premium features). By completing your purchase, you expressly request immediate performance of the service and acknowledge that you lose your right of withdrawal once the service has begun, in accordance with Article L221-28 of the French Consumer Code.

Refunds

Aside from the statutory rights described above, we offer a 30-day money-back guarantee on web purchases. Contact support@monitorultra.app to request a refund within 30 days of purchase.

Intellectual Property

MonitorUltra and its content, features, and functionality are owned by ClairAI and are protected by copyright, trademark, and other intellectual property laws.

Disclaimer of Warranties

The app is provided "as is" without warranties of any kind. We do not guarantee that the app will be error-free, uninterrupted, or meet your specific requirements.

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the app.

Changes to Terms

We may update these terms from time to time. Continued use of the app after changes constitutes acceptance of the new terms.

Governing Law

These Terms are governed by French law. Any dispute arising from these Terms or your use of the app is subject to the exclusive jurisdiction of the French courts, without prejudice to any mandatory consumer-protection rules of your country of residence.

Contact

Questions about these terms? Contact us at support@monitorultra.app