Support
We're here to help you get the most out of MonitorUltra.
Frequently Asked Questions
How do I pair my devices?
On the baby unit device, tap "Baby Unit" and start monitoring. A pairing code will appear on screen. On your parent device, tap "Parent Unit" and enter the pairing code or scan the QR code to connect instantly.
Why am I not receiving sound alerts?
Make sure notifications are enabled for MonitorUltra in your device settings. Also check that the baby unit device has the microphone permission enabled and the app is running in the foreground or background.
Does the app work over cellular data?
Yes! MonitorUltra works over Wi-Fi and cellular data. However, for the best audio quality and lowest latency, we recommend using Wi-Fi when possible.
How much battery does the app use?
The baby unit uses more battery as it's actively listening and streaming. We recommend keeping it plugged in. The parent unit uses minimal battery when just receiving audio.
Can I monitor from multiple parent devices?
Yes! Multiple parent devices can connect to the same baby unit simultaneously. Each parent will receive sound alerts independently.
Is the audio secure?
Yes. All audio streaming is encrypted using industry-standard protocols. Audio is never recorded or stored on our servers.
What happens if I lose internet connection?
The app will attempt to reconnect automatically. You'll see a "Disconnected" status on the parent unit. Once the connection is restored, monitoring will resume.
How do I delete my account?
Go to Settings in the app and tap "Delete Account". This will remove all your data from our servers.
Troubleshooting
Audio is choppy or delayed
This is usually caused by a weak internet connection. Try moving closer to your Wi-Fi router or switching to a different network. Closing other apps that use bandwidth can also help.
App crashes or freezes
Try force-closing the app and reopening it. If the issue persists, try reinstalling the app. Make sure you're running the latest version from the App Store.
Can't connect to baby unit
Make sure both devices are connected to the internet. Try restarting the baby unit monitoring session and generating a new pairing code.