Support
We're here to help you get the most out of MonitorUltra.
Frequently Asked Questions
How do I pair my devices?
On the baby unit, tap "Baby Unit" to show a QR code. On the parent device, tap "Parent Unit" and scan the QR code to connect instantly.
Can I see video of my baby?
Yes! Premium subscribers can stream live video from the baby unit's camera. Free users can listen to audio only.
What does MonitorUltra detect?
MonitorUltra uses Apple's SoundAnalysis AI to detect crying, and the camera to detect motion. You'll also get noise level monitoring so you know when your baby is active. Smart alerts (crying detection, motion detection) require a premium subscription. Basic noise alerts are available for free.
Why am I not receiving sound alerts?
Make sure notifications are enabled for MonitorUltra in your device settings. Also check that the baby unit device has microphone and camera permissions enabled and the app is running. Note that smart alerts (crying detection, motion detection) require a premium subscription. Basic noise alerts are available for free.
Does the app work over cellular data?
Yes! MonitorUltra works over Wi-Fi and cellular data. However, for the best video and audio quality and lowest latency, we recommend using Wi-Fi when possible.
How much battery does the app use?
The baby unit uses more battery as it's actively streaming video and audio. We recommend keeping it plugged in. The parent unit uses minimal battery when receiving.
Can I monitor from multiple parent devices?
Yes! Multiple parent devices can connect to the same baby unit simultaneously. Each parent will receive alerts independently.
Is the connection secure?
Yes. All video and audio streaming is encrypted via LiveKit using industry-standard protocols. Video and audio are never recorded or stored on any server.
What happens if I lose internet connection?
The app will attempt to reconnect automatically. You'll see a "Disconnected" status on the parent unit. Once the connection is restored, monitoring will resume.
Troubleshooting
Video or audio is choppy or delayed
This is usually caused by a weak internet connection. Try moving closer to your Wi-Fi router or switching to a different network. Closing other apps that use bandwidth can also help.
App crashes or freezes
Try force-closing the app and reopening it. If the issue persists, try reinstalling the app. Make sure you're running the latest version from the App Store.
Can't connect to baby unit
Make sure both devices are connected to the internet. Try restarting the baby unit monitoring session and scanning a new QR code.