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Privacy Policy

Last updated: August 5, 2026

Who We Are

This Privacy Policy is published by ClairAI SASU, a company registered in France (SIREN 994023539), which operates MonitorUltra as data controller within the meaning of the GDPR. For any privacy-related question, contact us at support@monitorultra.app.

Overview

MonitorUltra is designed with privacy as a core principle. We collect minimal data necessary to provide our video and audio baby monitoring service, and we never sell your personal information.

Information We Collect

When you use MonitorUltra, we collect:

  • Device Information: Device name and battery status for display on the parent unit.
  • Camera and Microphone Access: The baby unit requires camera and microphone permissions to stream video and audio to parent devices.
  • Sound and Motion Events: Timestamps and types of detected events (crying, motion, sounds) to show monitoring history in the activity log.
  • QR Code Pairing Data: Pairing information is kept securely on your devices. If you use optional family sharing, the information needed to let authorized family members connect is also stored online.
  • Optional Account and Family Information: Your email address, family members and subscription access when you choose to use those features.

Audio and Video Data

Video and audio are streamed in real-time between paired devices and are not recorded or stored on any server. All streaming uses encrypted connections via LiveKit.

Sound Classification

MonitorUltra uses Apple's built-in SoundAnalysis framework to detect crying, alarms, screams and other sounds. Classification happens on the baby unit. Only the event type and time are sent to parent devices; audio samples are not uploaded for analysis. Motion detection also runs on the baby unit using its camera.

How We Use Your Information

  • Stream real-time video from the baby unit camera to parent devices
  • Enable real-time audio streaming between baby and parent units
  • Classify baby sounds on-device using Apple SoundAnalysis
  • Send push notifications for crying, motion, and sound alerts via Firebase Cloud Messaging
  • Display monitoring status and activity history

Data Storage

Most settings and activity history stay on your devices. Online services are used for optional accounts and family sharing, secure pairing, subscription access and notifications. iCloud can synchronize settings and pairing information across your Apple devices. Audio and video are never recorded or stored.

Third-Party Services (App)

MonitorUltra uses the following third-party services:

  • LiveKit: Real-time video and audio streaming
  • Apple SoundAnalysis: On-device sound classification
  • Firebase: Optional accounts, family sharing, secure pairing, subscription access and notifications
  • Apple Push Notification Service: Alert notifications
  • iCloud: Settings and pairing synchronization across your Apple devices

Website, Cookies & Advertising

This section covers monitorultra.app, our marketing and checkout website, in addition to the app data described above.

  • Google Tag Manager & Google Analytics 4: We use Google Tag Manager to load Google Analytics 4, which helps us measure how visitors use our website. These tools only run after you grant analytics consent in our cookie banner.
  • Google Ads & Meta Conversion Tracking: With your advertising consent, we use Google Ads and Meta (Facebook) server-side conversion tracking to measure the performance of our ad campaigns. For purchasers who granted advertising consent, this includes hashed transaction data (e.g. a hashed version of your email address) sent to Meta -- never your data in plain text.
  • Stripe: Stripe is our payment processor for subscriptions purchased on our website. Your email and payment details are sent directly to and processed by Stripe; ClairAI never receives or stores your card details.
  • Cookie Consent Storage: Your cookie choice is saved in your browser's local storage under the key mu_consent. This choice remains valid for 13 months, after which we ask again.
  • Attribution Data: We store campaign parameters (utm_source, utm_medium, utm_campaign) and promo codes in your browser session to understand how you found us. Advertising identifiers (gclid, fbc) are stored only if you granted advertising consent.
  • Managing Your Choice: You can change or withdraw your consent at any time using the "Cookie settings" link in the website footer. Withdrawing consent is as easy as granting it, and takes effect immediately for future visits.

Your Rights

Regarding the MonitorUltra app, you can:

  • Delete your optional account from the app and remove local app data by deleting the app from your device
  • Request a copy of your data by contacting us
  • Account deletion does not cancel an active App Store or web subscription; cancel it separately

Under the GDPR, you also have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Request erasure of your data
  • Receive your data in a portable format
  • Object to processing, including for advertising purposes
  • Request restriction of processing

To exercise any of these rights, contact us at support@monitorultra.app.

You also have the right to lodge a complaint with the French data protection authority, the CNIL (cnil.fr), if you believe your rights have not been respected.

Children's Privacy

MonitorUltra is designed for parents to monitor their children. We do not knowingly collect personal information from children under 13.

Contact Us

If you have questions about this privacy policy, please contact us at support@monitorultra.app